Helpful Information

Yes, we happily partner with TEIS, serving children ages birth to five in Tennessee. Be sure to speak with your Service Coordinator prior to scheduling an initial appointment to ensure covered services.

Yes, an evaluation is required before starting services. This allows us to know where your child is in their learning journey and determine goals for weekly therapy visits. We do accept outside evaluations on a case-by-case basis, as long as it was completed within the past year. If your child has a recent evaluation, please let us know, and we can determine next steps.

Our clinic serves children from birth to 18 years old.

No, you do not need a referral to get started with services, but it makes the process a little easier! If your doctor is not sending an order for therapy, our clinic will fax a request for one, along with a copy of our evaluation report as a courtesy for their records.

We require at least 24 hours' notice for any cancellations, regardless of reason. Cancellations made with less than 24 hours’ notice will result in a cancellation fee. This policy helps ensure consistency in therapy and respects the time reserved for each patient.

Charges are incurred the day services are completed. Our clinic runs payment following insurance claim finalization. Due to insurance claim processing time and our biller's processing schedule, there may be a delay between the day service was completed and when charges are run through our system. Your invoices are able to be viewed on the patient portal, so you can see exactly what was charged on the date payment is completed. If you have questions about this process, please call our clinic.

We do! While we conduct most of our therapy sessions in our outpatient clinic, we are able to offer teletherapy appointments on a case-by-case basis. Please talk with us to determine if this is a good fit for your child.

Our play-based therapy approach follows your child’s interests and motivations. Speech and language goals are woven into activities they enjoy, such as games, toys, music, and movement. By learning through meaningful play experiences, children are more engaged in therapy and better able to use their new skills in everyday situations, which is the ultimate goal!

Yes! We ask that you bring food to each session. We want to work on foods served in your home and practice carryover into your child's daily environment, while also preventing any accidental exposures to allergens or offering foods that do not align with family dietary preferences.

Yes, we DO work with babies! We have specific training in lactation and oral tissues, along with oral motor training as part of our degrees. This makes us a perfect fit to address feeding issues! We collaborate with Lactation, PT/OT, Chiropractors, and/or pediatric dentists to provide the best care for your child during such a special time.

Yes, of course! Please reach out to our clinic for more information. We are happy to help where we can!

YES! We love a team approach to therapy, and collaborating with other providers is how we learn more about your child. We will ask for a release of information from you so that we can discuss your child with other providers and are happy to work with all members of your child's team.